FAQS

Frequently asked questions


Getting Started

Who is WebSupportTeam for?

We’re built for busy entrepreneurs, coaches, consultants, small businesses and professionals (doctors, lawyers and more) who don’t have a full-time tech or design person on staff. If you have websites, funnels, blogs, online stores, email campaigns or social media to run, and you’d rather spend your time growing the business than wrestling with technology, we’re your back office.

How much does it cost?

We offer three plans, all with unlimited requests: WordPress Site Care at $147 per month, Classic Support at $397 per month and Premium Support at $597 per month. There are no credits to count and no bill for every little tweak. Pick your plan and get started.

Which plan is right for me?

  • WordPress Site Care ($147/month): ongoing maintenance for your WordPress site, so it stays updated, secure and backed up.
  • Classic Support ($397/month): web development plus graphic design, for site edits and builds, landing pages, graphics and more.
  • Premium Support ($597/month): development and design, plus a project manager and priority handling for urgent requests.

On every plan, we work on one request at a time and deliver each in 1–2 days. 

How does it work?

It takes three steps:

  1. Sign up and get access to our entire team of specialists.
  2. Describe what you need by creating a ticket in your Members Area. Add as many tasks as you like.
  3. We work through your list, update your ticket when a task is done, and you review it. Approve it, or ask for tweaks until it’s right.

No software to learn, no meetings to schedule, no hiring.

How fast will my tasks get done?

Most requests are delivered in 1–2 days. We usually start within a few hours of receiving your request, sometimes sooner. Larger or more complex requests may take longer.

Do I need to be technical?

Not at all. That’s the point. Just tell us what you want in plain English (links, screenshots and short screen recordings help), and our specialists take care of the technical details.

Why not just hire a freelancer or an employee?

Freelancers can disappear, get busy, or only know one skill. Employees cost salary, taxes and training, and still can’t do everything. With WebSupportTeam you get a whole team of specialists (web, graphics, email, e-commerce, data) for a small monthly fee, with a system that keeps your work moving even when someone is out sick or on vacation.

What We Can Do For You

What kinds of tasks can you handle?

We handle the technical side of your online business: website edits and updates, WordPress and blog management, landing pages and sales funnels, e-commerce store management, email campaigns, social media setup and scheduling, graphics, video uploads, on-site SEO, data clean-up and more. If it’s a task on your websites, shopping carts, funnels, blogs, social channels or databases, ask us. If it’s outside what we do, we’ll tell you straight away rather than waste your credits.

Do you do graphics?

Yes! We create graphics for you, including website headers and banners, social media images, e-book and product covers, and other marketing graphics, and we’re happy to edit or update existing ones too. Tell us what you need in a ticket and we’ll get to work. We can also help with logos, ad creatives, print, and infographics.

Can you build me a new website?

Yes. We build professional WordPress websites to your specifications, and we can remodel an older site too. Once it’s live, we keep it updated, secure and backed up so your investment stays protected.

Can you set up or manage my online store?

Yes. Whether you sell 20 products or 2,000, we can add and edit products, images and prices, manage coupons and discounts, handle shipping and tax settings, set up payment options, schedule transaction emails, and troubleshoot your cart. We work with platforms such as Shopify and BigCommerce.

Which platforms and tools do you work with?

We work with the tools most entrepreneurs already use, including WordPress, Shopify, BigCommerce, ClickFunnels, Leadpages, Kajabi, Teachable, Thinkific, MemberClicks, Mailchimp, ActiveCampaign, AWeber, GetResponse, Keap, Salesforce and Adobe products. Using something else? Just ask.

Do you upload videos to YouTube?

Yes. Send us your video and we’ll upload it to your YouTube channel for you, so you can skip the busywork. We’ll also add any titles, descriptions, tags, and thumbnails you give us.

Do you offer SEO?

We take care of your site’s on-site SEO. We make sure the tags are in the right places, the code is clean and search-engine friendly, and every on-site SEO check passes, so your pages show all green ticks. We can also help with your blog and page setup so your site is easy for search engines to understand. Off-site work such as link building and ongoing keyword strategy is not part of our service.

Do you manage blogs and publish posts?

Yes. We can publish posts you’ve written, format them, add images and video, update WordPress and plugins, run backups and keep your blog secure. The one thing we don’t do is write the content itself.

Can you handle my email marketing, autoresponders and newsletters?

Yes. We can build email templates and ezines, upload and set up your autoresponder messages, set up new campaigns and schedule mass emails. You’ll need an email service such as AWeber, Constant Contact or Mailchimp, and we can set that up for you too. We don’t write your email content.

Can you install membership site scripts and set up payment buttons?

Yes. We can install most popular membership site scripts, and set up payment buttons and shopping carts (PayPal, Stripe, Authorize.net, 2Checkout and more).

Can you help with social media?

Yes. We can set up and edit your Facebook Business Page, schedule Facebook and Twitter posts, set up Twitter and YouTube page backgrounds, and put automation tools in place to lighten your workload. We handle the technical side of your presence; we don’t write your posts.

Can you work with my data and databases?

Yes. We can clean, import, export, extract and report on data in databases and Excel/CSV files, including SQL queries.

Do you write content or copy for me?

No. We don’t write blog posts, emails or sales copy. We make sure whatever you create looks great, is live, and works properly. But, we are happy to create AI generated content based on your requirements.

Unlimited Tasks & Your Queue

Is it really unlimited?

Yes. You can submit as many requests as you like, with no credits to count and no per-task fees. We work on one request at a time, and each is delivered in 1–2 days, so your list moves steadily from first to last. Premium Support adds priority handling for urgent tasks.

How does the task queue work?

You keep a running to-do list in your Members Area. We start with the first task on your list and, once it’s done and reviewed, move on to the next. You keep adding tasks and we keep working through them. The list never closes.

Can I change the order or mark something urgent?

Premium Support members can. Premium Support includes priority handling for urgent tasks, plus a project manager to keep your work organized and moving. On WordPress Site Care and Classic Support, tasks are worked in the order they’re listed.

How many tasks do you work on at the same time?

One request at a time on every plan, each delivered in 1–2 days. Everything else waits in your queue in order, so nothing gets lost or forgotten.

What if I send a lot of tasks at once?

Please do. Send us the whole list. Everything goes into your queue and is completed one request at a time, in order, and you can keep adding as new ideas come up.

How will I know where my tasks stand?

Every task is tracked from start to finish in your help desk, so nothing gets buried in an inbox. When a task is ready for your review, we update the ticket and send you an email.

What counts as a task?

A task is one specific job, such as updating a page, uploading a squeeze page, adding products to your store, setting up an email campaign or editing a graphic. Bigger jobs, like moving a website, are broken into smaller tasks and worked through in order, so you don’t have to split them up yourself.

What if a task needs changes after it's done?

You review every completed task before it’s closed. If you’d like any tweaks, just reply on the ticket and we’ll make them. Tweaks are unlimited and free, and like any request they’re worked one at a time.

Are large custom projects included?

Yes. Web development and design projects, such as a new website or a remodel of an existing one, are part of the Classic Support and Premium Support plans and are worked through one request at a time.

What if I don't have much work some months?

Your plan is a flat monthly price with no contract, so send us as little or as much as you like, and cancel anytime.

Working With Our Team

Will I work with the same person every time?

You’ll work with a whole team of specialists rather than a single person. Our support managers review every ticket and match it to the specialist with the right skills for that job, so a graphics task goes to someone who does graphics and a database task goes to a database person. You may often get the same person, but you’ll always get the right one. This is also how we keep prices low and keep your work moving when one person is unavailable.

How do I communicate with you? Can I talk to someone?

Everything runs through our help desk in your Members Area, which tracks every request from start to finish, so nothing gets lost in an inbox. You can also email [email protected] anytime. If something is easier to talk through, open a ticket asking for a call and we’ll schedule a time. We don’t run a call-in line; that’s one of the ways we keep our prices low.

Do I have to manage the project myself?

You stay in charge of your priorities, and we do the work. Add tasks to your list and we work through them in order. Premium Support also includes a project manager who helps keep your requests organized and moving.

Is my website and account information safe with you?

Yes. We take the security of your business seriously and follow industry-standard security practices to protect your information and accounts:

  • Encrypted communication. You reach your help desk and Members Area over secure, encrypted (HTTPS) connections.
  • Need-to-know access. Only the team members working on your task get the access they need, and we use that access only to complete your tasks.
  • Your business information, files and data stay confidential. We never sell or share them.
  • Controlled access you can revoke. We recommend giving us a dedicated user account on your sites and tools, which you can remove at any time.
  • Patched and backed up. For sites we manage, we keep software patched and maintain offsite backups.

See our Privacy Policy for details. [CONFIRM: trim any bullet that doesn’t match your actual practices, and add specifics you want to promote, such as an NDA, two-factor authentication or named standards or certifications.]

What if I'm not sure whether you can do something?

Just ask. Email [email protected] or open a ticket. We’ll tell you honestly if it’s something we can do, and if it isn’t, we’ll say so.

Billing, Cancellation & Refunds

Is there a contract?

No long-term contract. Your membership is month to month, and you can cancel anytime.

Can I get a refund if it isn't right for me?

Yes. Try us risk-free. If you’re not happy, you can request a full refund within 15 days of signing up. After 15 days you can still cancel at any time and we’ll stop billing you from the next cycle. Refunds are not available after the first 15 days.

How do I cancel?

Two easy ways: (1) email [email protected] with CANCEL MY SUBSCRIPTION in the subject line, or (2) open a ticket and choose CANCEL MY SUBSCRIPTION as the task. Your membership stays active until the end of your current billing cycle, so you can keep sending tasks until it ends. After that, task requests close and you won’t be billed again.

Why does my receipt say TEXAPRIME INC.?

WebSupportTeam.com is owned and operated by TEXAPRIME INC. Depending on the payment processor, your receipt may show the company name instead of the website name. It’s the same company.

Ready to get tech off your plate?

Join today and hand off your first task. Still have a question? Email [email protected].

Get Started

WHO IS THIS FOR?

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Entrepreneurs

SOLOPRENEURS, COACHES & EXPERTS

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Small Businesses

VIRTUAL OR BRICK & MORTAR

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Professionals

DOCTORS, LAWYERS & MORE

WE CAN HELP WITH