FAQS

Frequently asked questions


TICKETS & TASKS

Do I work with one person? Or do my jobs get shuffled off to different people each time?

The low prices we offer are in part because of a task scheduling system we have in place that efficiently routes tasks to team members. It works more like an automobile assembly line. So, you may get the same person on subsequent tasks or you may not. It’s all about managing the time of our technical specialists. Providing one on one service will dramatically increase the cost of the service.

Will I be able to talk to a real person on the phone if I need to?

If you need to talk to one of us, just open a ticket in your Members Area asking to talk to us. We will go ahead and schedule a time for us to talk. We don’t operate any call-in numbers. This helps us keep the costs down and pass the cost savings along to our members in the form of unbeatable prices. We request that you schedule calls with us only if absolutely necessary.

Or is the support only via email?

The Support service is delivered through an online help desk ticketing system. Communications are mainly managed through that system. It tracks each support request from start to finish. It works better than emails with regards to tracking and managing all your tasks in one central location. If you have additional questions or concerns you can email us at help@websupportteam.com.

Hi – please define “task” – in other words, if I want several pages moved from one domain to another, is that one task or several?

If the number of files is not too large, then that could be treated as two tasks(One to Download all files from the first domain. The second to upload to the next domain).

If you are modifying graphics, does each individual graphic count as one task (ie., if updating a site that has a header, footer, ebook cover and CD cover – isthat 4 tasks)?

That is a tough question. We will need to tell you the task units based on the actual graphics task you give us.

who is THIS service suitable FOR?

Our service is more suitable for people who need technical support on their websites and web marketing tasks on a task-by-task basis. In other words, you tell us what specific task you require and we will execute it for you. Our focus is more on the web infrastructure of your online business.

Do you manage my projects?

No, we do not manage your projects. You manage your projects. We just execute your requests for you.

Do you do any graphics?

We don’t do any graphic design work. Just basic graphic manipulations like changing the words in header graphics.

If I want several pages moved from one domain to another, is that one task or several?

If the number of files is not too large, then that could be treated as two tasks(One task unit to Download all files from the first domain. The second task unit to upload to the next domain). If you have databases and a larger volume of files, then additional task units would apply.

For my monthly subscriptions do I get as many squeeze pages as I want?

The way our service works is you get 30 task credits to use against any task you want. Some simple tasks like uploading a squeeze page maybe just one task unit. So, if you already have 30 squeeze pages ready and sitting on your computer we can set them all up for you for 30 task credits. But, if you need work done on the squeeze pages additional task credits would apply.

I want more specific information about the “deep discounts” you offer for customized projects?

Deep discounts we offer work like this. We go ahead and quote on projects as we would to any regular client. We send you that quote. As a member, you are entitled to 20% off of that price.

Do you upload videos to YouTube and all other Video Sharing sites?

No, we do not that. We recommend TubeMogul or Traffic Geyser for that.

Do you upload messages to autoresponders, too, or simply set up the account?

We Upload and Setup.

Are you able to install membership site scripts?

Yes. We can install most of the popular scripts in the market.

There is so much to do under SEO (Search Engine Optimization). Do you offer complete SEO service?

You are right there is so much that can be done to optimize sites. What we do is at the code level, we make sure that the right tags are in the right places and the code is clean & search engine friendly. We do not work on content for stuff like keyword density, etc. ;

I want to know if you can create e-zines. Can you build a template for me? Can you send them out if I give you a list? Or set it up so I can?

We can create ezines, create a template and send them out. But, you need to be subscribed to some kind of autoresponder services like Aweber, Icontact, or Constant Contact. We can work on your behalf to set up these services to send out your ezines. We do not write your content however 🙂

Do you upload autoresponders, too, or simply set up the account?

We Upload and Setup.

PAYMENT, SUBSCRIPTION & CANCELLATION

Are you a branch of this company called TEXAPRIME INC? Because that is the name on my receipt.

Yes. Our Site is owned and operated by TEXAPRIME INC. Since our site operates under TEXAPRIME INC., sometimes the transaction processor will issue the receipt in the corporate name and not the website name. That is why your receipt sometimes shows TEXAPRIME INC. instead of WEBSUPPORTTEAM.COM

How do I cancel my membership?

You can choose from Two Easy Ways to Cancel – (1) Simply email us at help@websupportteam.com with “CANCEL MY SUBSCRIPTION” in the subject line. OR (2) Open a ticket and select “CANCEL MY SUBSCRIPTION” as the task. We’ll cancel your subscription for you. Your membership will remain active till the end of the current billing cycle. After that billing cycle ends, you will not be billed again and you will not be able to submit task requests on our system. Any remaining task credits will be deleted. ;

Can I cancel my membership and join again at a later date?

Yes, you can — if the membership is open at that time. Keep in mind that our membership is extremely limited and exclusive. If there are no openings, you will need to get on the waiting list. You will also be subject to the prices at that point in time. We cannot guarantee that you will receive the same low prices or all the benefits you enjoy as a member today if you decide to leave and come back. However, if you decide to stay, you are locked in at current prices and benefits.

REFUNDS

Can I get a Refund?

Yes, you can get a refund within 15 days of signing up. After 15 days you may still cancel at any time and we will stop charging you from the next billing cycle. Your membership will remain active till that current billing cycle is complete. There are NO Refunds after 15 Days from the start of your membership.

WHO IS THIS FOR?

Entrepreneurs

SOLOPRENEURS, COACHES & EXPERTS

Small Businesses

VIRTUAL OR BRICK & MORTAR

Professionals

DOCTORS, LAWYERS & MORE

WE CAN HELP WITH