If you need to talk to one of us, just open a ticket in your Members Area asking to talk to us. We will go ahead and schedule a time for us to talk. We don’t operate any call-in numbers. This helps us keep the costs down and pass the cost savings along to our members in the form of unbeatable prices. We request that you schedule calls with us only if absolutely necessary.

The Support service is delivered through an online help desk ticketing system. Communications are mainly managed through that system. It tracks each support request from start to finish. It works better than emails with regards to tracking and managing all your tasks in one central location. If you have additional questions or concerns you can email us at help@websupportteam.com.

If the number of files is not too large, then that could be treated as two tasks(One to Download all files from the first domain. The second to upload to the next domain).

That is a tough question. We will need to tell you the task units based on the actual graphics task you give us.

Yes and No. It depends on the kind and volume of tasks you give us. Either way, would you rather be saving credits or getting some actual work done on your sites? The question is how much work can you get done in a month for $97 and how much would you be paying for an equivalent amount of work outside. Most customers carry over their tasks to the next month. Of course, we don’t know your workload and 30 tasks may possibly be a small amount for your situation. But, you can always buy additional Task Units.

If you have used up your available task units for this billing cycle, but would like additional work done before your new set of Task Unit Credits become available the next billing cycle, you have the option to purchase additional units.

Yes, You Can. Just email us go to www.websupportteam.com/buyunits and email your PayPal receipt to help@websupportteam.com asking us to add the units to your account. These units will be manually credited to your account, so you may not see them in your account immediately after purchase. If the system, does not immediately allow you to create additional tickets, just send your work request to help@websupportteam.com

Our service is more suitable for people who need technical support on their websites and web marketing tasks on a task-by-task basis. In other words, you tell us what specific task you require and we will execute it for you. Our focus is more on the web infrastructure of your online business.

No, we do not manage your projects. You manage your projects. We just execute your requests for you.

We don’t do any graphic design work. Just basic graphic manipulations like changing the words in header graphics.

If the number of files is not too large, then that could be treated as two tasks(One task unit to Download all files from the first domain. The second task unit to upload to the next domain). If you have databases and a larger volume of files, then additional task units would apply.

The way our service works is you get 30 task credits to use against any task you want. Some simple tasks like uploading a squeeze page maybe just one task unit. So, if you already have 30 squeeze pages ready and sitting on your computer we can set them all up for you for 30 task credits. But, if you need work done on the squeeze pages additional task credits would apply.

Deep discounts we offer work like this. We go ahead and quote on projects as we would to any regular client. We send you that quote. As a member, you are entitled to 20% off of that price.

No, we do not that. We recommend TubeMogul or Traffic Geyser for that.

We Upload and Setup.

Yes. We can install most of the popular scripts in the market.

You are right there is so much that can be done to optimize sites. What we do is at the code level, we make sure that the right tags are in the right places and the code is clean & search engine friendly. We do not work on content for stuff like keyword density, etc. ;

We can create ezines, create a template and send them out. But, you need to be subscribed to some kind of autoresponder services like Aweber, Icontact, or Constant Contact. We can work on your behalf to set up these services to send out your ezines. We do not write your content however

We Upload and Setup.

No. We’re sorry we cannot refund unused credits. You are paying for your membership and not for the credits. The credits are a benefit of the membership that you own and accrue only as long as your membership is in good standing. Once your membershipis cancelled, you lose the remaining credits. They have no monetary value outside the membership.